Contact Us: 480 615-8900

This class is a must take to understand the specific needs of those who are (DHH) d/Deaf and hard of hearing. About 10 or more percent of the population has some level of hearing loss. You will know how to better work and live together with members of a thriving and ever-growing Deaf community. POST certified in AZ, SC, NV, MT and others.

The Las Vegas class is being held at the Advanced Training Center at the LAS VEGAS METRO POLICE DEPARTMENT, 400 South Martin Luther King Blvd, Bldg A, Las Vegas, NV. In Reno, the class will be held at the Regional Public Safety Training Center at 5190 Spectrum Blvd in Reno.

Most recently the facilitator was an eyewitness to what was to be a call for Civil Standby for a man who is Deaf who was moving out of a house with a tenant and owner present. When LE arrived, what turned from a call for help by the man turned into a fiasco of abuse of power and violation of ADA. In addition, he was not violent but he was cuffed in the back, thereby “gagging” the individual prohibiting him from communicating. A live interpreter was not provided, but a video connection much the same as Skype or FaceTime was tried. The officers used VRI (Video Remote Interpreting) which provides ASL (American Sign Language) interpreter. An attempt to call a local interpreter proved unsuccessful. The VRI was insufficient in the bright Arizona sun on a small screen cell phone. The man did not have his glasses with him. He was forced onto the ground and was injured.

Fortunately, nothing came of the incident…but it could have escalated. The officers were not trained in Deaf Sensitivity.

Several years ago the New York City PD was ordered by the DOJ to pay a woman who is Deaf over $700,000 as a fine in a similar situation.

Protect yourself and your agency and city/county/state by not only learning what to do when encountering people with hearing loss, but why specific actions must be done. It’s also a fun class to take. If you can’t make this one, look for our live-interactive online webinars. They are not taped/recorded! There is one on Monday, May 13, 2019.

Check for details. You can register on that site or go direct to the reservation page at for June 26, 2019. Address any questions to 702 430-8685 or via email to

Blindness separates people from things.

Deafness separates people from people.