Contact Us: 480 615-8900

This class is a “must take” to understand the specific needs of those who are (DHH) d/Deaf and hard of hearing. About 10 percent or more of the population has some level of hearing loss. You will know how to better work and live together with members of a thriving and ever-growing Deaf community. POST certified for law enforcement in AZ, SC, NV, MT and others.

Las Vegas, Nevada classes have been held at the Martin Luther King Blvd., Training Center of the Las Vegas METRO Police Department as well as training centers at the Henderson PD and North Las Vegas Police Departments in Clark County. In Reno, classes were held at the Regional Public Safety Training Center in Washoe County at 5190 Spectrum Blvd.

Last year the facilitator was an eyewitness to what was to a call for police Civil Standby for a person who is Deaf who was moving out of a house with a tenant and owner present. When law enforcement arrived, what turned from a call for help for the man turned into a fiasco of abuse of power and violation of ADA by police. In addition, the person was not violent, yet was cuffed in the back, thereby “gagging” the individual and prohibiting the person from communicating. A live interpreter was NOT provided, but a video connection much the same as Skype or FaceTime was tried. It failed! An officer tried to use VRI (Video Remote Interpreting) which provides ASL (American Sign Language) interpreters. An attempt to call a local interpreter proved unsuccessful. The VRI did not connect well due to several factors such as the bright Arizona sun and a small cell phone screen. The person did not have eye-glasses in the car. The person was forced onto the ground and scraping burns were inflicted to the person’s body. There was the possibility of a head injury after an officer pushed the person to the ground causing the person’s head to strike the ground. Subsequently, a visit to a major E.R.’s burn center was necessary.

Fortunately, there were no permanent injuries sustained.However the acts of the untrained officers could have escalated to permanent injuries and, or, loss of life. The officers were not trained in Deaf Sensitivity issues. The specific agency did not follow up on quite a few training offers prior to the incident and, as far as I am aware, still has not had extensive training in the subject matter for sworn personnel and other staff.

Several years ago the New York City Police Department was ordered by the United States Department of Justice to pay a woman who is Deaf over $700,000 as a fine in a similar situation.

Protect yourself and your agency and city/county/state by not only learning what to do when encountering people with hearing loss, but why specific actions MUST be done. It’s simple leveraging. It’s also a fun class to take. There are periodic live-interactive online webinars offered. They are not taped or recorded! Many are listed on our website as dates are confirmed. Some are not as they are private. Join us for an upcoming class.

Check for details. You can register on that site or go directly to the reservation pages that show. Address any questions to 702 430-8685 or via email to

Blindness separates people from things.

Deafness separates people from people.